National Association of Jewellers

The NATIONAL ASSOCIATION of JEWELLERS

In association with The BRITISH ALLIED TRADES FEDERATION

Our Membership Number: 45114

Our CUSTOMER CHARTER

A MARK OF OUR COMMITMENT TO YOU
This Charter sets out what you can expect of us as a member of the National Association of Jewellers.

We will:

1. Act with honesty, integrity and professionalism
2. Describe jewellery, watches and other goods and services for sale fully and accurately
3. Abstain from any conduct or practice that may mislead or deceive you
4. Act responsibly and sustainably to support the NAJ’S commitment to the standards of the Responsible Jewellery Council
5. Deal with any complaints in a timely and fair manner and, in the event of dispute clearly explain the NAJ procedure for mediation, providing the NAJ Compliance Officer’s contact details to facilitate a timely resolution
6. Cooperate fully with any enquiry to resolve any disputes