The NATIONAL ASSOCIATION of JEWELLERS
In association with The BRITISH ALLIED TRADES FEDERATION
Our Membership Number: 45114
Our CUSTOMER CHARTER
A MARK OF OUR COMMITMENT TO YOU
This Charter sets out what you can expect of us as a member of the National Association of Jewellers.
We will:
- Act with honesty, integrity and professionalism
- Describe jewellery, watches and other goods and services for sale fully and accurately
- Abstain from any conduct or practice that may mislead or deceive you
- Act responsibly and sustainably to support the NAJ’S commitment to the standards of the Responsible Jewellery Council
- Deal with any complaints in a timely and fair manner and, in the event of dispute clearly explain the NAJ procedure for mediation, providing the NAJ Compliance Officer’s contact details to facilitate a timely resolution
- Cooperate fully with any enquiry to resolve any disputes
