Returning Your Ring for Resizing: A Step-by-Step Guide
So, you've decided your ring needs a little size adjustment? Don't worry, it's a common occurrence. Here's a simple guide to help you return your ring for resizing.
The first step is to ensure you have the correct ring size. We included a ring size gauge with your original order to help you measure but just let us know if you need another one!
- Gather Your Materials: You should have received everything you need for the return when you purchased your ring. This includes a black pouch, a white jiffy bag, and a pre-paid silver special delivery envelope. If you're missing anything, please don't hesitate to contact us.
- Secure Your Jewellery: Carefully place your ring in the black pouch. If you're sending multiple items, wrap each piece in tissue paper to prevent them from scratching.
- Label the Package: Clearly write your name, contact details, and the desired new ring size on the white jiffy bag.
- Package It Up: Place the black pouch containing your ring inside the jiffy bag.
- Seal and Send: Seal the jiffy bag inside the silver special delivery envelope. Drop it off at a post office and make sure to obtain a proof of posting receipt.
That's it! Your ring is on its way back to us for resizing. We'll take care of the rest.
Important Note: If your ring is valued at more than £10,000, please contact comparethediamond.com before sending it back.